It is also important to note that users are more likely to submit comments, especially negative comments. When not satisfied, chances are that user will tell you why through a bad review, social media post, etc. In such a connected world where everyone has a voice, feedback should be welcomed rather than overlooked.
Consider it a competitive advantage to have all this information at your fingertips. Plus, it will help you spot new trends to stay relevant in this dynamic market. Metrics are key: Tracking user behavior in your software is incredibly important. Some Real Estate Photo Editing great tools for this that we have implemented in our projects are Full Story and Sentry, which helped us get real-time customer feedback on the app. Finally, SaaS evolves with users .